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Support

Support

We’re with you every step of the way.

Quintessence provides a 360 degree approach to our client solutions, ensuring that our systems are easy to use, intuitive, and user friendly.

This includes on-site installation and ongoing training for our product champions. Our customer care packages ensure we are with our clients every step of the way during the lifetime of a project.

We have delivered over 10 years of exceptional customer care, and pride ourselves on our friendly, efficient service

Support plans for growing businesses.

As well as the fantastic level of support offered as part of our services, our support plans are designed to give our clients additional peace of mind, and a platform to expand their service as their needs grow. Features include:
  • Ticketing support
  • Site maintenance visits
  • Remote support
  • 1 hour response time

Do you have a support query we can help with? Please click on the following link: https://support.quintessenceltd.co.uk/portal/home

A full breakdown of our support packages can be found here:

Customer Care Statement

Client Testimonials

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HABITAT FIRST GROUP

We employed the services of Quintessence to design an interactive sales map that would help show customers our unique Estate virtually in great detail without spending hours exploring hundreds of acres of nature reserve and lakes. Working with Quintessence was brilliant from start to finish. Alex and Rob were extremely helpful, very knowledgeable and were quick and efficient in delivering the project. They were a joy to work with and made complicated, often laborious tasks, much more enjoyable. I would definitely recommend Quintessence’s services.

Rory Paxton
Director, Habitat First Group
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THE LEXICON, BRACKNELL

Having experienced and launched many shopping centres across the UK, Quintessence has worked beyond expectation and provided a solution that perfectly fits the needs of the local community and for The Lexicon in Bracknell. They were diligent, dedicated and fully committed to the project and it has made the project an easier journey under the pressures of timescales they had to work within with fabulous results.

Sue Boor
Head of Marketing, The Lexicon
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INTUIFACE

IntuiLab, maker of IntuiFace, have worked with Quintessence since 2010. They have continued to push the boundaries of multi touch technology and we are proud to have supported them on many major projects and installation over the years. Quintessence have proven to serve their clients well and the delivery of the project for Philip Morris International, an extremely complex presentation and is only testament to their commitment, creativity and ability to manage large International brands.

Vincent Encontre
CEO
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WESTON HOMES

Quintessence have provided us with easy to use, effective sales presentations. We have used them on a number of our developments and each presentation is designed in keeping with the specific development branding. They integrate the presentation tablet and test with our model maker prior to delivery allowing for a single unit delivery. They have also proven very responsive when support has been needed. Love working with Quintessence!

Nancy Rutherford
Sales Director, Weston Homes Eastern Region
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PHILIP MORRIS INTERNATIONAL

We can confirm that we have worked with Quintessence for over a year for the provision of Multi touch systems in Switzerland and France for Phillip Morris International and have an ongoing contract for support and maintenance of the systems. The have provided bespoke hardware, software and furniture solutions to our requirements and we have a good on ongoing relationship with them for enhancing the system for further corporate communications. We have successfully been using the system developed for internal presentations of our Research and Development information within our Cube environment in Neuchatel and cascading this to other countries within the Group and events. It has provided a fantastic collaboration platform. We would highly recommend Quintessence for future work of this nature.

Dayana Veuve
Project Leader Digital Scient. Communications, Philip Morris International, RRP Corporate Affairs
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NOTTINGHILL HOUSING

Royal Albert Wharf is one of Notting Hill Housing’s flagship developments for which we employed Quintessence to provide all the interactive tech in the sales suite. They produced two presentations including a fully interactive media-map presentation mounted in table furniture, two large 46” wall mounted multi-touch screens and a tablet showing a 3D presentation and apartment finder that lit the model. They provided all this on schedule as required and have supported the installation throughout. Happy to endorse the team at Quintessence Ltd who are currently working on Phase 2 for us.

Alexia Williams
Communications Manager
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AUDLEY HOMES

Audley has worked with Quintessence for a couple of years now. We selected them as our key supplier of interactive presentations for our sales and marketing suites and they have provided us with five so far. They have worked seamlessly with our chosen model maker and are able to remotely update or amend presentations when required, making the whole process as straight forwards as it can be.

Laura Allen
Marketing Manger Audley Homes
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